Privacy and Cookie Policy

Jim Dickens values its customers and respects their privacy.
Any information we collect about you is held with the utmost care and security.
The trust and confidence of our customers and visitors is essential to us - we would never do anything to jepordise that.
We will only collect personal data on this website in order to process a request - a sample request, an account payment or an enquiry.
We will never use these details for anything other than to service your request.
Once we have a previous relationship with you (including by one of the actions listed above),
then we may send you the occasional email to keep you up to date on our products,
and see if there is anything we can do to help you.

Data We Collect


On our website, we keep our use of cookies to a minimum.
We do not use any cookies that can be used to track your behaviour accross multiple sites
- our cookies are only used to provide the core eCommerce functionality on this website.
We may set two cookies on your browser, for the following purposes:

1: A cookie to track your session
- this will track the items you have added to your cart, progress through checkout etc
- in other worse support our core eCommerce functionality.

2: a cookie to track if we have shown you our welcome message previously, so that we don't show it again. 

We do not use any third party analytics tools (such as Google analytics) that would otherwise set cookies.

Personal Information

In limited circumstances, we may ask you to provide personal data on our website.
This data may include:

Email Address
Telephone Number
Postal Address

The only time we will ask for this data is if you have asked us to perform one of the following actions:

Provide samples of our products
Process a payment you are making against an invoice
Provide assistance to an enquiry made through our contact form

We will only ever ask for information that is relevent to help us action your request and we will only use that data to fulfil your request.
If you have provided us an email address, we may send the occasional email to you to keep you up to date with our products and to reach out to see if there is anything we can help you with.
You can ask us to stop these mailings at any time by emailing [email protected].

Transfer of Data

In order to better fulfil any requests, we may move your data into our Customer Relationship Manager system.
This system is only ever accessed by Jim Dickens employees and any data we hold on you will never be shared with other people or companies without your consent.
We will never sell, rent or otherwise share your data for commercial purposes.

Your Rights

You are entitled to view, amend, or delete the personal information that we hold about you at any time.
Email your request to us at [email protected] and we will respond and action your request as appropriate within 30 days.

Changes to Our Privacy Policy

From time to time we may review our privacy policy to ensure it is compliant with relevant legislation,
or to otherwise improve or clarify points contained within. This policy was last updated on the 30th April, 2018.
We recommend that you review our privacy policy from time to time, and before sharing any personal data with us.
If at any time you no longer consent to us processing your data in the ways outlined above, then please email us at [email protected].